Refund policy
Honcho In Motion Refund Policy
At Honcho In Motion, we value your satisfaction and strive to provide the highest quality apparel. If you are not fully satisfied with your purchase, we are here to help!
Eligibility for Refunds
- Timeframe: Items must be returned within 30 days of the delivery date.
- Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
- Proof of Purchase: A receipt or proof of purchase is required to process your refund.
Non-Refundable Items
- Sale items, promotional items, and gift cards are not eligible for refunds.
- Customized or personalized items are non-refundable unless there is a manufacturing defect.
How to Request a Refund
- Contact Us: Reach out to our customer support team at honchonmotion.2024@gmail.com with your order details.
- Approval Process: Once your return is approved, we will provide you with a return shipping address.
- Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
Refund Process
- Upon receiving and inspecting your return, we will notify you of the refund approval status.
- If approved, the refund will be processed back to your original payment method within 5-7 business days.
Exchanges
- We offer exchanges for size or color variations, subject to stock availability. Please contact us to initiate an exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue, and we will resolve it promptly.
If you have any questions or need assistance, please don’t hesitate to contact us at honchonmotion.2024@gmail.com. Thank you for choosing Honcho In Motion! We appreciate your support.